Shipping & Returns
SHIPPING CARRIERS ARE CURRENTLY EXPERIENCING DELAYS DUE TO COVID-19. WE APOLOGIZE FOR ANY INCONVENIENCE THESE DELAYS MAY CAUSE. WE CANNOT GUARANTEE THE DELIVERY OF YOUR SHIPMENT BASED ON THE TRADITIONAL SHIPPING TIME FRAMES. FOR MORE INFO ON FEDEXDELAYS, CLICK HERE. FOR MORE INFO ON USPS DELAYS, CLICK HERE. FOR MORE INFO ON UPS DELAYS, CLICK HERE.
BY DEFAULT YOUR ORDER, BE IT DOMESTIC OR INTERNATIONAL WILL REQUIRE DIRECT SIGNATURE TO PROTECT AGAINST THEFT.
We are doing our best to get your pieces out to you as soon as we can, and our goal is to ship readymade work within 4 days, if not much sooner. For commissions, it make take up to 8 weeks or less to produce. Since oil paint dries the slowest, we use heat and special mediums to accelerate the process as quickly as possible.
Orders will be processed Monday through Friday excluding federal holidays. Most artwork ships immediately within 2-4 business days of purchase, or 2-4 business days after the commission is safely ready for transit. Orders received on weekend days, holidays, and after 1pm. EST will begin processing the next business day. Shipping times may vary due to coordination with the shipping company. Orders are not typically delivered on weekends or federal holidays, though possible.
Domestic Shipments: For smaller-scale artwork, we ship within the USA via US Postal and Fed Ex in a heavily protected puncture proof box under several layers of cushioning for shock. All orders include delivery confirmation. We highly recommend signature confirmation for all orders shipped to commercial and residential addresses. We are not responsible for lost or stolen packages or packages delayed by US Postal or Fed Ex. As for larger scaled artwork, our hired art shipper seals the art and insures delivery with White Glove Service, and signature. There should be no issues upon arrival as it will be delivered, unpacked, and set up in your home. Small-scale shipments can elect the White Glove Service as well for an additional fee which can be arranged upon ordering.
International Shipments: For international orders, we ship via US Postal and Fed Ex. We are not responsible for lost or stolen packages or packages delayed by US Postal or Fed Ex. As for larger scaled artwork, our art shipper seals the art and insures delivery with White Glove Service, and signature. This is mandatory in order to avoid issues upon arrival. Small-scale shipments can elect the White Glove Service as well for an additional fee which will be settled upon ordering. Customs fees and any taxes associated with your purchases are the sole responsibility of the customer and are not factored into the price at purchase.
When requested, we will gladly mark International orders as “gift,” but the cost of the item is stated on the customs form. Customs authorities require us to state the value of the gift item directly on the packaging.
Due to the unique nature of our product we do not accept returns or exchanges on any of our items. Shipping and handling charges are not refundable. All sales are final.
REFUNDS AND PROCESSING TIME
In the event your item arrives damaged during White Glove Service, your refund amount will include shipping costs. The item must be returned in its original packaging before a refund is made. They must take the item back and we urge you to contact us immediately. As for the refund, you will be notified via email to the address listed on your account when the transaction has taken place. Your banking institution may require additional days to process and post this transaction to your account once they have received the information.
If your order has been sent to a destination within New York, all sales taxes will be refunded. Outside the Unites States, customs duties and sales taxes are non-refundable. However, you may be able to recover these by contacting your local customs bureau directly. Exchanges made to destinations outside the US will be processed for customs clearance; any relevant import duty and tax charges will apply.
All prices on our site are listed in US dollars. The bank that has issued your credit card determines the exact exchange rate that you pay, but it will match very closely with the going exchange rate.